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Privacy policy and cookies policy

Thank you for visiting our Website. The protection and security of our clients’ and users’ personal data is an essential concern for the Pierre Fabre group.

This Privacy Policy explains what data is collected when you consult and use our Website and how it is processed.



This Website (“ www.oncoguide.com ”), is operated by Pierre Fabre SA – (hereinafter “ Pierre Fabre ” or “ Us ”) which is the Data Controller for the data susceptible to collection from you on the platform www.oncoguide.com for the purposes described below.

We invite you to read this Privacy Policy carefully to find out the conditions for processing your personal data when you visit our Website. Please note that it may be updated by the Pierre Fabre group at any time. The date of the latest update will appear on this page. We therefore invite you to consult it regularly.



According to the services on our Website that you use and your choices in configuring your terminal (particularly regarding cookies and trackers), your personal data (hereinafter “ your Personal Data ”) collected and processed by Pierre Fabre is:

The data you have voluntarily entered in a form to create your account: surname, first name, email address, password, position, postcode and Pierre Fabre client number

Data generated by your browser, automatically collected by our server using “ cookies and other trackers ”:

  • Data from websites visited: domain name; pages consulted, the date, time and duration of your visit
  • Data that is specific to you: your IP address (location of your network entry point; browser type, operating system).



Below you will find an overview of the purposes of processing your Personal Data by our system and the reasons why this is necessary for us.


Purpose of processingLegal basis for our processing of your Personal Data
Responding to your questions sent by email and/or contact formOur legitimate interest
Better meeting your needs, offering you services better suited to your interests

Our legitimate interest



Conducting statistical analyses aiming to study users’ behaviourYour explicit consent
Sending you information on our news and events (newsletters, invitations and other publications)
and following the progress of your training.
Your explicit consent
Cataloguing your point of sale on the map “ Pharmacy providing oncology advice ”Your explicit consent
To notify the competent authorities of any issues relating to the use of our productsOur legal obligations

Personal Data essential for us to fulfil the purposes that are described above are marked with an asterisk on the various pages of the Website where they are collected.

If you choose not to fill in these mandatory fields, we may not be able to process your requests and/or provide you with the requested products and services. Other Personal Data is purely optional and allows us to better understand and improve our communication and consequently our services.


We are part of the Pierre Fabre group worldwide, and from time to time, where appropriate we may be led to communicate your Personal Data within the Pierre Fabre group for the purposes provided above.

We may also mandate third party service providers (which will act in accordance with our instructions) to help us provide you information, products or services, direct and manage our activities, or manage and improve our Website. In such cases, those third parties may need to access your Personal Data.


Electronic prospection

Where permitted by law, and subject to your consent where required, we may communicate with you by electronic means to present our products and services to you. If you wish to unsubscribe to no longer receive our communications, please use the Deregistration link.


Conservation of your Personal Data

As a general rule, we only keep your Personal Data for the period necessary to achieve the purposes for which it was collected.

We keep your Personal Data only for the duration strictly necessary to manage our relationship with you (for example, when you open an account, etc.).


However, we conserve your Personal Data for the purposes of prospection for three years from the date of the last interaction between us, unless you oppose it by clicking on the Deregistration link when you receive one of our messages.

IP addresses collected for security purposes will not be stored for more than 10 days.

Finally, the connection logs collected will be conserved as long as you consent, with cookies and other trackers used on our Website, for a duration that shall not exceed thirteen (13) months in accordance with the applicable laws and regulations. For further details, please refer to the “ Cookies " section below.

We may conserve your Personal Data in the form of an archive beyond the duration indicated above in order to comply with our legal obligations or if necessary with regard to the applicable limitation period, to assert any of our rights (for example all information relative to transactions will be conserved for the duration of the contract and for 5 years thereafter).

Once your Personal Data is no longer necessary for the purposes of archiving to meet our legal obligations or for the limitation period, we will ensure that it is completely destroyed or anonymised.



The Website may contain links to third-party sites. As Pierre Fabre does not control nor is responsible for their data protection practices, we encourage you to review the policies of these third party-sites in terms of data protection. This policy applies solely to Personal Data collected by our Websites or in the course of our activities.



In accordance with the applicable law, you have the following rights regarding your Personal Data:

  • To obtain a copy of your Personal Data as well as information on the terms of processing of Personal Data and their legal basis;
  • To correct incorrect Personal Data (including the right to complete incomplete Personal Data);
  • To erase your Personal Data (in certain cases, the right may only apply when it is no longer necessary for the purposes for which it was collected or processed);

To restrict the processing of your Personal Data where:

  • The accuracy of the Personal Data is contested;
  • Processing is illegal but you oppose to the erasure of your Personal Data;
  •  We no longer need your Personal Data but it remains necessary for the observation, exercise or defence of a right by law;
  • To request the portability of your Personal Data in a format that is legible by a machine for a third party (or for you) if our processing is based on your consent or the execution of a contract signed with you;
  • To provide general or specific instructions on how to process and use your Personal Data after your death.
  • You oppose at any time any telephone contact for the purposes of prospection, by registering freely on the Website: http://www.bloctel.gouv.fr/;
  • To withdraw your consent to the processing of your Personal Data (if this processing relies on your consent) without affecting the legality of the processing based on consent given prior to the withdrawal thereof;
  • To oppose processing for the purposes of prospection; and
  • To obtain, or consult a copy of the appropriate measures taken to transfer your Personal Data to a third country or to an international organisation.

In addition to the above-mentioned rights, you have the right to oppose any processing of your Personal Data justified by the legitimate interests of Pierre Fabre, including profiling (contrary to justification by your consent, or to execute a contract with you).

You also have the right to bring a complaint to your local control authority in charge of data protection, CNIL, 3 Place de Fontenoy, 75007 Paris, France.

To exercise these rights, please contact us through the contact details below, under “Contact”. Please note that we may ask you for proof of identity, and we reserve the right to bill charges if the law authorises us to do so, for example if your request is manifestly unfounded or excessive. We will try to respond to your request within the applicable time frame.



A cookie is a small file that can be placed on your device's hard drive or on a website server. We use cookies to obtain some of the automatically collected information described above.


Types of Cookies we use

We use several types of cookies on our Website:

Strictly necessary cookies: these are cookies which are essential to carry out an action requested by you, such as connecting you to your account. If you refuse cookies by modifying your browser’s settings, we cannot guarantee the full functioning of your Website during your visit.

 Functionality cookies: These cookies allow us to improve and customise the functionalities of the Website. They can be activated by our teams or by third parties whose services are used on the pages of our Website. If you do not accept these cookies, some or all of these services may not work properly.

Performance cookies: These cookies allow us to determine the number of visits and sources of traffic, in order to assess and improve the performance of our Website. They also help us identify the most/least visited pages and assess how visitors browse the Website. All information collected by these cookies is aggregated and therefore anonymised. If you do not accept these cookies, we will not be notified about your visit to our Website.

Below is a list of the cookies we use on our Website:




If you have any questions regarding this Privacy Policy or if you wish to exercise any of your rights, you must connect to your user account “ Profile ” and click on the option of your choice under the section “ Personal data ”.

We have a Data Protection Officer who may be contacted at the following address: [dpofr@pierre-fabre.com]



We may modify this Privacy Policy at any time to take into account changes in the law and/or our practices regarding the protection of personal data.

Latest update: [15/04/2021]